Consumerize Your Knowledge Base

Drive self-help adoption by automatically providing bite-sized answers to trending questions.

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Does your knowledge base need to be consumerized?

Are most of your Tier 1 tickets 'how-to' questions?

Is your knowledge base unable to answer your 100 most frequently asked questions?

Is there out-of date or contradictory information in your knowledge base?

Do your knowledge articles contain answers to multiple questions?

Does it take longer than 8 seconds to find the article that answers a question?

If you answered 'yes' to any of these questions, you need to optimize your knowledge base content. It's time to call the experts!

How It's Done

Our best practice methodology helps improve your knowledge base by figuring out what questions users need answers to, then creating answers that are easy to find and consume.

- How We Do It -

Our best practice methodology helps you eliminate repetitive support tickets by providing an optimized self-service knowledge base.

IT Tickets Tell You Where You Need Help

Tickets Analyzed
%
Repeat Questions
Questions Found
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"The answers you get from Kaleo are better than the answers you would get from calling support"

Lori Nicholson
EVP Global Business Services – Viacom

Need to get more people using self-service?

Use the Kaleo API to deliver self-service content in the applications employees use most. We'll help you create an environment where current, relevant, and accurate answers are always a click away!

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Chrome
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6 week launch plan-Enterprise-WEBSITE

Push self-service content to where your people are...

Ask us about our access points and integrations. We have an API that can promote self-help content in the applications your employees use most!

Slack
Chrome
SAP
firefox
Workday
servicenow
sharepoint
outlook
ms-teams
salesforce

Want to Get Started?

Drop us a line and get started with a free analysis of your closed tickets.
You'll get insight into the questions users are asking the most.

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