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IT Self-Help Answer Management


Knowledge can't help you now
You need answers . . . and so do your people


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qa

Let people ask questions in the context of their work

Give them short answers, not long documents, but let them drill to detail

short answers
automate

Automate getting answers from peopletickets, and documents

“Using Kaleo, we have been able to provide a 24/7 self-service experience to our SAP users and institutionalize our knowledge. This drove our support costs down by 70%. Our SAP users are happier and our support costs are lower – it’s been a real win for the business.”

Lori Nicholson
Head of Global Business Services
Viacom

Our Customers

Ask us how to get a FREE
IT Self-Service Health Check

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Question Classification

Find out which questions are
being asked the most.

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Question Transformation

See how unique algorithms turn
unstructured ticket data into usable Q&A.

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Question Impact Analysis

Realize how just a handful of
questions cause most of your tickets.

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Call Deflection Potential

Understand which questions can
be answered with self-help.

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Cost Savings Forecast

Estimate your cost savings with
automated self-help.

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Next Steps

Plan exactly what you need to do to
implement real IT self-help.

Find answers seamlessly

Integrate with business apps such as ServiceNow, Cherwell, Remedy, chat, email and more to create an answer-base right within existing workflows.