Solve Client Issues 1 Day Faster
Searching for information consumes 19 percent of your client support team’s work week, according to the McKinsey Global Institute’s “The social economy: Unlocking value and productivity through social technologies.” That’s 7.6 hours of a 40-hour work week. How much faster could your teams resolve customer questions and issues if those 7.6 hours were freed up?…Read More
Why Wikis Don’t Cut it Anymore
Challenges of KCS Knowledge-centered support (KCS) has been around since 1992. It can help you resolve incidents faster, optimize your resources, and enable a real self-service strategy. It’s a good idea. Every support organization is being asked to grow at a slower rate than their customer base. KCS is a great way to keep pace,…Read More
Webinar – New Hires Useful Day 1!
See the webinar below: 28:35 72% of companies say improving customer experience is their top priority, and modernizing self-service is a top strategy. To understand why self-service is so important and how to improve it, you need to envision it from the user’s perspective. Take Yourself Back a Few Years… You’ve just graduated college. You…Read More