Deliver SAP Self-Service Support

 

Capture & Share the Best Answers

Seamlessly connect all SAP users with a single entry point for answers to common technical and process questions
Gain access to saved, searchable, and serviceable answers and eliminate redundant questions
Provide users with bite-sized answers instead of searching through lengthy knowledge articles

Get Real-Time Insights & Analytics

Receive SAP self-service adoption rates, search performance, and answers gaps to improve and expand user skill sets
Track and report question and answer response times by department, team or project
Improve SAP user performance and assess answer views and quality

"Within three weeks, we were able to turn off email and phone support, and relied 100% on Kaleo for SAP support."

Lori Nicholson
EVP, Global Business Services & Continuous Improvement, Viacom

Download the Viacom | SAP Case Study

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Prioritize The Needs of Your Team

Identify emerging support inquires, knowledge gaps, and opportunities for proactive call and help ticket deflection
Address change management and easily deliver accurate answers from the simple to the most complex of questions
Deliver relevant answers for happy SAP users and reduce support costs up to 70%

Provide a Single Answer Source for Every Question

See it for yourself, request a demo