Archive for May 2017

Kaleo Changes the Very Nature of IT Self-Help

Kaleo ServiceNow Integration

Machine learning extracts questions and answers from closed tickets and knowledge repositories in ServiceNow Kaleo Software today announced the immediate availability of Kaleo for IT, fully integrated into ServiceNow. By automatically discovering question trends hidden in closed tickets and matching those up with answers extracted from knowledge articles and documents, Kaleo deflects IT service desk…

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