Archive for July 2017

How a Stanford Ph.D. Would Approach Self-Service

B=MAT

Are your people using self-service as much as you’d like them to? Probably not. Instead, they’re opening trouble tickets, waiting around for answers, and not getting any work done. This isn’t good for anyone. It’s expensive for you, and your employees are losing productivity. They need to start using self-service, but how do you get…

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Scientology, Psychology, and… Customer Satisfaction Surveys?

IT Survey

Disclaimer: The examples used in this piece are intended to lend clarity to the topic. Kaleo does not have an opinion on the Church of Scientology.   Your Assumptions Could Be Wrong Do you know your customers? Are they happy? It’s important that you know them. You issue customer satisfaction surveys and trust they provide…

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