Archive for September 2017

Making IT Self-Service a Reflex, Not a Chore

The Habit Zone

IT Self-Service Should be a Reflex The goal of your IT self-service efforts should be to make something habitual and top of mind. Any time an employee has a question, their immediate reflex should be to go to your portal and dig up what they need. But they don’t, and frankly they won’t with the…

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