Posts by Jessie Clarke

Solve Client Issues 1 Day Faster

Searching for information consumes 19 percent of your client support team’s work week, according to the McKinsey Global Institute’s “The social economy: Unlocking value and productivity through social technologies.” That’s 7.6 hours of a 40-hour work week. How much faster could your teams resolve customer questions and issues if those 7.6 hours were freed up?…

See the webinar below: 28:35 72% of companies say improving customer experience is their top priority, and modernizing self-service is a top strategy. To understand why self-service is so important and how to improve it, you need to envision it from the user’s perspective. Take Yourself Back a Few Years… You’ve just graduated college. You…