Posts by Noelle Chisholm

IT Self-Service Needs Automation to Deliver Real Benefits

By Stephen Mann, guest blogger from ITSM.tools Principal and Content Director at the ITSM-focused industry analyst firm ITSM.tools. Also an independent IT and IT service management marketing content creator, and a frequent blogger, writer, and presenter on the challenges and opportunities for IT service management professionals. Just offering up IT self-service technology, or capabilities, isn’t…

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