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Posted by Karen Chisholm on May 5, 2017

Machine learning extracts questions and answers from closed tickets and knowledge repositories in ServiceNow Kaleo Software today announced the immediate availability of Kaleo for IT, fully integrated into ServiceNow. By automatically discovering question trends hidden in closed tickets and... [ Read More ]

Posted by Karen Chisholm on January 24, 2017

By Stephen Mann, guest blogger from ITSM.tools Principal and Content Director at the ITSM-focused industry analyst firm ITSM.tools. Also an independent IT and IT service management marketing content creator, and a frequent blogger, writer, and presenter on the challenges... [ Read More ]

Posted by Karen Chisholm on January 17, 2017

By Stephen Mann, guest blogger from ITSM.tools Principal and Content Director at the ITSM-focused industry analyst firm ITSM.tools. Also an independent IT and IT service management marketing content creator, and a frequent blogger, writer, and presenter on the challenges... [ Read More ]

Posted by Noelle Chisholm on January 10, 2017

By Stephen Mann, guest blogger from ITSM.tools Principal and Content Director at the ITSM-focused industry analyst firm ITSM.tools. Also an independent IT and IT service management marketing content creator, and a frequent blogger, writer, and presenter on the challenges... [ Read More ]

Posted by Karen Chisholm on January 3, 2017

By Stephen Mann, guest blogger from ITSM.tools Principal and Content Director at the ITSM-focused industry analyst firm ITSM.tools. Also an independent IT and IT service management marketing content creator, and a frequent blogger, writer, and presenter on the challenges... [ Read More ]

Posted by Karen Chisholm on December 27, 2016

By Stephen Mann, guest blogger from ITSM.tools Principal and Content Director at the ITSM-focused industry analyst firm ITSM.tools. Also an independent IT and IT service management marketing content creator, and a frequent blogger, writer, and presenter on the challenges... [ Read More ]

Posted by Karen Chisholm on November 1, 2016

Kaleo Software is excited to announce the availability of Kaleo for IT – allowing IT organizations to finally deliver on the promise of self-service with fast, bite-sized answers that customers will actually use. Using a unique combination of machine... [ Read More ]

Posted by Chelsea Levengood on July 29, 2016

How many applications do you use at work? Most days I use twelve, let me list some of them for you: Email File sharing app Instant messenger app CRM Marketing Automation software Invoicing software Expense reimbursement software HR software... [ Read More ]

Posted by Chelsea Levengood on July 28, 2016

What is knowledge sharing, and why is it important for executives to encourage it? This is an explanation that every executive in charge of delivering results should read. At its core, knowledge is an understanding of cause and effect.... [ Read More ]

Posted by Chelsea Levengood on July 25, 2016

J. Paul Getty said, “In times of rapid change, experience could be your worst enemy.” At the intersection of business and technology, evolution happens in the blink of an eye. These days, it’s not enough to simply pivot when... [ Read More ]
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