Blog

Why Self-service is the Future of IT Operations

It’s hard to imagine life before self-service. Grocery stores, gas stations, banks, restaurants, movie theaters, and many other businesses have adopted self-service for some time now, and many other industries are headed that way. It didn’t all happen at once….

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Sales Enablement: You are doing it right, but still not working?

You, a manager dedicated to help the sales team succeed. Your reps, a rockstar sales team in need of relevant materials and tools to help them close deals. You keep producing materials and implementing new tools to cover their needs…

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Why Effective Internal Communication is Critical to a Successful Application Rollout

Whether it’s ERP, CRM, HRIS, content management, or some other platform or application, you expect it to significantly improve employee productivity and corporate operations. The specs look great and you expect no problems integrating your shiny new tech into the…

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How Kaleo Scales Organizational Knowledge from 1:1 to 1:Many

Managers focused on training, onboarding, and ongoing operations know that deploying new software and supporting users on existing systems and processes is an expensive and often inefficient proposition. Users take the path of least resistance when they have questions, contacting…

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How to Plug the Knowledge Leak Before Baby Boomers Retire

10,000 “baby boomers” retire every day, and with the median retirement age currently 63, “the projected retirement of baby boomers is going to accelerate even faster than previously thought,” according to MintPress. Capturing collective knowledge before it walks out the door…

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Why Varying Work Styles Requires Technology for Collaboration

Across your organization exists a delicate mix of introverts and extroverts, creative-types and project managers, millennials and baby-boomers, and knowledge seekers and knowledge owners. The one thing all of these workers have in common is their need to leverage each…

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Increasing Employee Productivity with an Enterprise Knowledge Network

Go ahead and throw entire day of productivity out How much employee productivity is lost each day as employees: Submit a help desk ticket and then wait for front-line support staff to escalate and delegate their ticket to the appropriate…

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How Knowledge Leak Wrecks Havoc on Your Bottom Line

Consider the brightest worker on your marketing team. She’s young, she’s driven and she’s talented. She learns quickly, and she pitches new, brilliant ideas every day. Your clients love her, and your managers think she’s a dream. But honestly, will…

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