Hi there! We are looking for a Customer Success Manager.

If you've ever wanted to work and learn from experienced entrepreneurs at a startup, this is it!

We Want People That

Want to be a part of building something that enhances peoples’ day-to-day lives.  If you have solid work ethic, a strong level of curiosity and can work in a fast-paced environment then this is the right company for you.  You should be hungry and WANT to work at a startup.

Our Customer Success Manager will...

• Deliver an incredible experience to all of our clients.
• Guide new customers through the implementation process.
• Support the client’s drive towards self-sufficiency by educating them about our product.
• Serve as our client’s advocate and help communicate new requirements and enhancements to our internal Product team, Engineering and Executives.
• Work with the client to create tailored plans to ensure customer success and achievement of customer’s desired outcomes.
• Conduct quarterly review meetings with the client and make recommendations to provide continued success with Kaleo.
• Respond to customer questions.
• Interact via email and phone with a large number of clients at different stages of their Kaleo deployments.
• Mentor our Customer Success Specialists to become skilled Customer Success Managers.
• Identify areas of growth opportunities within our existing clients.

Think you might be our next Customer Success Manager? You bring to the table...

• A passion for people.
• A caring, nurturing personality with a willingness do what it takes to ensure customer satisfaction.
• A keen interest in understanding our success metrics, and what makes us tick.
• Ability to work with our customer usage data and have the technical chops to construct customer facing infographic reports with Excel and Powerpoint.
• Ability to achieve a level of technical expertise around single sign on technologies that allows you to work with customer technology teams. You should be able to answer Tier 1 type questions and facilitate answers to others with our internal teams.
• Ability to project energy and confidence and establish credibility via phone and email.
• Exceptional client interaction and verbal/written communication skills.
• Organized and methodical with excellent follow-through to ensure client expectations and deadlines are met.
• High attention to detail and able to oversee multiple customers simultaneously.
• A love for change and ability to adapt to a constantly changing environment.
• Capable of ideation as well as execution.
• Awareness of mobile and social trends.

Additional Benefits at Kaleo include:

• Flexible work schedules
• New hardware to get the job done.
• Catered lunches in the office.
• Fully stocked kitchen… no need for Starbucks.
• Ping-Pong.
• Private outdoor balcony.
• Company outings to Las Vegas and other fun destinations.

Email your resume to eric@kaleosoftware.com.