Business Operations

Supporting Business Applications: Not an IT Support Issue Anymore

How many applications do you use at work? Most days I use twelve, let me list some of them for you: Email File sharing app Instant messenger app CRM Marketing Automation software Invoicing software Expense reimbursement software HR software Design software Sales software Project collaboration software Content management software The higher the level of specialization…

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Change Events: Why We Need To Rethink Technology

J. Paul Getty said, “In times of rapid change, experience could be your worst enemy.” At the intersection of business and technology, evolution happens in the blink of an eye. These days, it’s not enough to simply pivot when meeting a major change event — you need to be able to adapt quickly and with…

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5 Reasons You Shouldn’t Forget About ERP Post Go-Live Support

If you’ve ever been part of an ERP implementation or upgrade, you know that one of the most difficult challenges is change management of your people. One of the major reasons so many ERP implementations fail to realize their potential is because deployment teams have the tendency to get caught up in the implementation and…

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Top 10 Reasons You Need Kaleo with SharePoint

If your organization uses SharePoint, chances are you’re not getting the most out of your investment. SharePoint is a powerful platform that allows you to do a lot of things, and if you have already bought into the Microsoft ecosystem of apps, you’re already invested in using it and making it work. The basics of…

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Are you getting your company ready for the new generation of workers?

It wasn’t too long ago when the “millennial” generation was not a popular subject for discussion in the boardroom. However, with millennials becoming the biggest generation in the U.S. workforce — 75.4 million, according to Pew Research— there has been a noticeable change in how companies engage with the new generation of workers. A very…

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What to do when you can’t "Google that" at work

Back in 2012, a study by McKinsey Global, found that the average worker spent 28 percent of the workweek managing e-mail, and nearly 20 percent looking for internal information or tracking down colleagues who can help with specific tasks. Now in 2016, organizations are catching up and realizing that the way their people search for…

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Here is how millenials communicate in the workplace: A guide.

Some might say that millenials have gotten a bad rap for one reason or another, but when it comes down to it, no two employees operate completely alike. We all come from different backgrounds and walks of life, so there really isn’t a one size fits all here. That being said, here’s my two cents:…

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Workplace Demographics: Are You Ready for the Change?

Is technology transforming the way we work? Or is a new way of doing work having an impact in how we use technology? Nearly 90 percent of companies plan to increase their investment in productivity-enabling technologies by 2015 (Booz & Co), and Gartner is predicting that by 2018, 50% of team coordination and communication will…

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How Kaleo Scales Organizational Knowledge from 1:1 to 1:Many

Managers focused on training, onboarding, and ongoing operations know that deploying new software and supporting users on existing systems and processes is an expensive and often inefficient proposition. Users take the path of least resistance when they have questions, contacting experts directly through social media, “hallway drive-bys” or calling the help desk. Any answers they…

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