Kaleo for HR

Let employees get answers
without bombarding HR.

KALEO-HR1

Relieve your HR department

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Employee questions that come into HR range from the mundane to the critical, and you need to be able to respond to them all quickly. Whether they come at you via email, phone or IM, your employees expect accurate, concise answers so they can get back to work.

The good news is that many of those mundane, repetitive questions can actually be addressed via intuitive self-help. Kaleo for HR is an Answer Management application that automates the deflection of common HR questions to self-help - integrated with your human capital management tool of choice.

Kaleo for HR provides your employees with fast, concise, relevant answers. And those answers are automatically extracted from your existing documentation and SME’s via our unique Machine Learning and Natural Language Understanding capabilities.

See how Answer Management takes the burden off HR.

Key Features

Bite-Sized Answers

You have content out there, but you're still getting hit with lots of repetitive HR questions. If your content isn't "easy" (i.e., is hard to find, too lengthy or outdated), people won't bother with it. Kaleo's bite-sized answers are easy to create, find, read and update, creating a positive experience for everyone.

Content Transformation

You've spent plenty of of time creating the HR content you already have, and we want to put it to good work. Kaleo's modern technology, which uses machine learning algorithms and natural language understanding, transforms your content into Q&A, forming an answer base that is specific to your business.

Relevant Search

You have employees working in different offices, states, regions and countries, so answers to questions aren't always the same. Kaleo syncs with your directory service in order to surface relevant answers based on who's asking. This means the California employee will never get the New York answer.

Smart Routing

When a new question is asked, we want to make sure the person who can provide the best answer is the person who gets it. This means the whole team doesn't get interrupted when a question comes in. Based on initial configurations and ongoing interactions, Kaleo learns which HR staff member should answer what.

Actionable Insights

When questions come in by phone and email, it's hard to keep track of what's being asked, by who, when and how many times. Kaleo keeps track of every interaction and generates a dashboard of useful insights so that you can be aware of current and rising trends and always stay proactive.

Seamless Integrations

Your employees work in different places and have different preferences, which is why we integrate with all your existing tools. We have web, desktop, email and mobile solutions, and integrate seamlessly with applications like Workday, SharePoint, ServiceNow and more. Our integrations are quick, easy and intuitive.

Kaleo is proud to be selected as a
2016 Gartner Cool Vendor