Kaleo for IT
Knowledge can’t help you now.
You need answers.
Deflect Calls to Self-Help
IT self-help is a great concept, but it’s really hard to actually deliver. Nobody in IT wants to write knowledge articles (that may never be read) and nobody in the business wants to sift through knowledge articles in the hope that they can help themselves. Knowledge articles are not the solution.
Kaleo for IT is an Answer Management application that automates the deflection of common IT questions to self-help - integrated with your service desk tool of choice.
Unlike traditional knowledge management, Answer Management delivers on an end user's need for fast, concise, relevant answers. And those answers are automatically extracted from documents and SME’s via modern Machine Learning and Natural Language Understanding technology.
Ready to provide successful Tier 0 support?
Let us show you how in a custom product demonstration.