Turbo charge your customer support team

 

Give your customer support team everything they need to answer questions and problems fast.

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You’ll be in good company! That’s why 1,000,000+ employees at some of the top Fortune 500 companies have relied on Kaleo’s Q&A platform.

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Turbo charge
your customer
support team

Give your customer support team everything they need to answer questions and problems fast.

You’ll be in good company! That’s why 1,000,000+ employees at some of the top Fortune 500 companies have relied on Kaleo’s Q&A platform.

CBS-Viacom
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Give your customers the best experience

Kaleo’s knowledge management platform lets your customer support team go above and beyond
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Get started fast

Kaleo will automatically transform your current knowledge documents, like wikis, into bite-sized Q&A. Don’t have any knowledge docs? Don’t start from scratch, use one of our curated Q&A packs.
Asset
Asset

Get started fast

Kaleo will automatically transform your current knowledge documents, like wikis, into bite-sized Q&A. Don’t have any knowledge docs? Don’t start from scratch, use one of our curated Q&A packs.
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Bite-size Q&A + ML + NLP =

Now that you have your knowledge broken into bite size Q&A, Kaleo’s ML and NLP will make it super easy for your support team to find. Say goodbye to wasted time sifting thru long knowledge docs to find a specific answer.
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Bite-size Q&A + ML + NLP =

Now that you have your knowledge broken into bite size Q&A, Kaleo’s ML and NLP will make it super easy for your support team to find. Say goodbye to wasted time sifting thru long knowledge docs to find a specific answer.

Let your team stay where they are

Kaleo brings the knowledge to your support team so they don’t have to leave their workflow.
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Team

Let your team stay where they are

Kaleo brings the knowledge to your support team so they don’t have to leave their workflow.
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Capture new knowledge everyday

No one wants to create a wiki much less manage it on an ongoing basis. Kaleo captures new customer questions and problems with the resolving expert answers while your support team is addressing them. Making you a customer support super hero!
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Capture new knowledge everyday

No one wants to create a wiki much less manage it on an ongoing basis. Kaleo captures new customer questions and problems with the resolving expert answers while your support team is addressing them. Making you a customer support super hero!

Make customer support superheroes

Decrease in time to resolve customer
questions and issues

Less time customer support team
spends searching for knowledge

Time reduction in ramping up new
customer support staff

Reduction of customer questions
escalating to higher level support staff

Decrease in time to resolve customer
questions and issues

Time reduction in ramping up new
customer support staff

Less time customer support team
spends searching for knowledge

Reduction of customer questions
escalating to higher level support staff

Interested in learning more?

  • We’ll send you more information on how it works, a one-time conversion of document pricing and platform SaaS pricing.

Interested in learning more?

  • We’ll send you more information on how it works, a one-time conversion of document pricing and platform SaaS pricing.
Viacom

Customer Stories

Viacom

Lori Nicholson

EVP, Global Business Services & Continuous Improvement

  1. “Kaleo is probably the greatest game changer that we’ve had since we’ve gone live in SAP, and we can’t wait to do more.”
  2. “Using Kaleo, we have been able to provide a 24/7 self-service experience and institutionalize our knowledge, this drove our support costs down by 70%.  Our users are happier and our support costs are lower – it’s been a real win for the business.” 
  3. "Kaleo has been so broadly accepted so quickly that there has been nothing but positive feedback." 
  4. "Anyone that has a question about how to use the app can go right into Kaleo 24/7 and get the answers to their question. And might I add, a better answer to their question than they would have got from calling into our help center."
  5. “Within three weeks, we were able to turn off email and phone support, and relied 100% on Kaleo for SAP support.”

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Kate Walker

Systems Design & Communications Manager

  1. "Kaleo is helping me achieve my vision of providing the right information to the right Associates at the right time. I love that I can create visual SOPs to speak to the generation of Associates who prefer video instructions to written documentation. In addition, I am able to determine what other information is needed based on questions asked and to track who has accessed important operations updates. All of this gives me insight into how I can best serve the field operators at all levels."
  2. Before Kaleo, only 6% of our employees were accessing job-related SOPs, now it’s 100% and we eliminated 500 calls/month to Operations Support

ventura

Colleen Wolf

Chief Information Officer

  1. "The benefit of Kaleo is that it is very easy to use and understand, people ask questions and get their answers. This creates an environment for more information sharing."
  2. "The intangible benefit is that we are capturing the company's business understanding in a tool that can be used in the future" 
  3. "Kaleo changes the way employees interacts with the entire enterprise in a way that is comfortable." 
  4. “Kaleo is very easy to use and understand, people ask questions and get their answers. This creates an environment for more information sharing.”

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Martha Katalevsky

Manager of Knowledge Management

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Jerilyn Zephir

Director, Operational Excellence

"Employees no longer have to waste time searching for answers, or finding the right person to ask. They’re much happier since Kaleo helped us change how they interact with knowledge."

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Thomas Bell

Payroll Coordinator

“Kaleo reduces the number of redundant phone calls/e-mails I receive by 80%” 

See what Gartner says about us

Gartner's Top 25 Enterprise Software Startups To Watch In 2020

Despite a down year for enterprise software spending, revenue from cloud-based enterprise apps will grow 6.8% this year according to Gartner. There are 15,761 startups who either compete in or rely on enterprise software technologies and solutions as a core part of their business models today 1,949 of which have received pre-seed or seed funding.

© Kaleo 2020

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