Posted by Karen Chisholm on May 5, 2017

Machine learning improves self-help by extracting questions and answers from closed tickets and knowledge repositories in ServiceNow Kaleo Software today announced the immediate availability of Kaleo for IT, fully integrated into ServiceNow. By automatically discovering question trends hidden in... [ Read More ]

Posted by Karen Chisholm on November 1, 2016

Kaleo Software is excited to announce the availability of Kaleo for IT – allowing IT organizations to finally deliver on the promise of self-service with fast, bite-sized answers that customers will actually use. Using a unique combination of machine... [ Read More ]

Posted by Karen Chisholm on May 18, 2016

Exciting news: Kaleo was recognized by Gartner as a 2016 Cool Vendor in their Content Management report. Every year Gartner researches interesting, new and innovative vendors, products and services and the problems they are trying to solve. If a... [ Read More ]