Kaleo Changes the Very Nature of IT Self-Help

Kaleo ServiceNow Integration

Machine learning improves self-help by extracting questions and answers from closed tickets and knowledge repositories in ServiceNow Kaleo Software today announced the immediate availability of Kaleo for IT, fully integrated into ServiceNow. By automatically discovering question trends hidden in closed tickets and matching those up with answers extracted from knowledge articles and documents, Kaleo deflects…

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Kaleo launches Kaleo for IT to disrupt the mediocre experience of IT Self-Service

Kaleo for IT self-service

Kaleo Software is excited to announce the availability of Kaleo for IT – allowing IT organizations to finally deliver on the promise of self-service with fast, bite-sized answers that customers will actually use. Using a unique combination of machine learning algorithms and natural language processing, Kaleo for IT extracts the valuable information locked in closed…

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Kaleo Software Named “Cool Vendor” by Gartner

Exciting news: Kaleo was recognized by Gartner as a 2016 Cool Vendor in their Content Management report. Every year Gartner researches interesting, new and innovative vendors, products and services and the problems they are trying to solve. If a solution has an innovative approach for a certain category, and is backed by equally innovative technology,…

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