Kaleo for IT is a Cherwell Partner and a member of the
Cherwell Technical Alliance Program
Kaleo for IT is fully integrated with Cherwell, bringing Answer Management directly into the workflow for your service desk agents and end users.
Want to see how automated self-help works in Cherwell? Let us show you!
We live in a world where self-help isn’t just an option, it’s an expectation.
With knowledge always readily at our fingertips, we’ve become used to Googling or YouTubing how to resolve our own problems fast. This isn’t just a preference in our personal lives; we expect the same at work.
You’re writing knowledge articles but aren’t getting full value from them.
Writing knowledge articles takes a lot of time and resources, so it’s a shame when they aren’t being used. With Kaleo, you’ll get full value from your articles by having them transformed into Q&A that people will actually read.
You’re spending $$$ on problems that could be resolved by self-help.
At an industry average of $16 per ticket, you’re spending big bucks on IT problems you’ve already addressed. Kaleo reduces cost by deflecting tickets and making self-help the preferred way to resolve a ticket.