The art, or science, of the organizational capability known as “knowledge management” is already over two decades old. Its benefits are easy to quantify and articulate, yet many organizations still struggle to get knowledge management right. This is true across all corporate business functions but it’s especially relevant for IT organizations, and their service desks, that are becoming increasingly reliant upon knowledge.

Please read this paper to understand more about, and to receive practical advice on, how best to exploit your company’s organizational knowledge. Accessing relevant information across:

1. The mistakes of the past – and how to avoid the common knowledge management issues and barriers
2. Best practices for the present – in terms how to best exploit your organization’s existing and potential knowledge “assets,” and
3. Preparing for the future – envisioning and preparing for new, and superior, artificial intelligence (AI)-assisted knowledge exploitation capabilities.