How it Works
Ask
People have questions, it’s how they learn and it’s how they grow. So why do we make it so hard for people to find answers? This needs to be a priority. Kaleo let’s people ask any question wherever they’re working. Access to information will never get in the way of employees being the best they can be.
Answer
When you ask a question in real life, you get a simple answer. The same should be true at work. When you ask a question and are given a long-winded answer, or are pointed to a 20-page document, that isn’t very helpful. Kaleo answers questions with bite-sized answers that are easy to understand, and enable you to get back to work quickly.
Automate
Creating an answer layer is valuable, but it can be a lot of work. Turning all your documentation into Q&A, and asking experts to record their knowledge in the same format is a massive undertaking. Kaleo does the work for you. It automatically turns your experts and documents into FAQs. You’ll get all the benefits without any added work.
Kate
@kaleo Where can I find the TopGolf case study?
Kaleo
Here's your answer: TopGolf Case Study. Does that help?
Kate
Yes, thank you!
Kate
@kaleo Who writes the case studies?
Kaleo
I don't have an answer to that. Let's ask @mike in Marketing.
Mike
Susan Johnson in Marketing writes the case studies. If you have any questions, she can be reached at susan@company.com.
Kaleo
Great! I've saved this as a Q & A.
John
@kaleo Who writes the customer case studies?
Kaleo
Here's your answer: Susan Johnson in Marketing writes the case studies. If you have any questions, she can be reached at susan@company.com. Does that help?
John
Yes!
What You Get
Universal Search
When you have a question, where do you go? Well... that depends. Is it a software issue? Is it about benefits? Are you having trouble finding some sort of document? There are too many places for people to go to ask questions. It’s confusing, and employees will never make a habit out using all the different resources you’ve invested in. Kaleo offers universal search from wherever people are working. They can ask any question, and get a simple answer. Easy.
Smart Routing
Things change, and when they do, people have questions. If you don’t know the expert, or don’t know where to find the right information, finding answers can be a nightmare. When a question is asked that Kaleo can’t answer, it automatically sends it to the right person. That person creates an answer that is saved so that when someone asks the same question in the future, they can get what they need immediately.
Analytics
You have resources out there, but how do you know people are actually using them? And how do you know the materials are addressing the right issues? Kaleo let’s you know where the most repetitive questions are in your organization. You can be proactive about responding to knowledge gaps as they arise so the information employees need will always be available to them.
Integrations
