"Kaleo is an IT support game changer. We’re on track to becoming a $4B company by 2020 and that kind of explosive growth puts a lot of pressure on IT people. The last thing we want for them is wasting time answering routine questions.
We needed a way to deflect common IT issues to self-help. Kaleo integrated their Answer Management application into our ServiceNow platform, allowing us to leverage that investment and automate Tier-0 support."
EVP, Global Business Services Viacom
“Within three weeks, we were able to turn off email and phone support, and relied 100% on Kaleo for SAP support.”
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